// Legal — plain language
These are the terms under which Marapone Contracting Inc. provides services. We've written them in plain language. If something is unclear, email us — we'd rather explain it than have a dispute about it later.
Effective date: January 1, 2026 · Last updated: March 21, 2026 · Marapone Contracting Inc. (Canada)
01 — Parties
"Marapone," "we," "us," or "our" refers to Marapone Contracting Inc., a company incorporated in Canada, operating from Canada and Italy.
"Client," "you," or "your" refers to the business or individual who engages Marapone for services by agreeing to a project scope and making payment.
By engaging our services — whether through a signed proposal, email confirmation, or initial deposit payment — you agree to these Terms of Service in full.
02 — Services
Marapone builds private, locally-deployed AI systems for construction companies, logistics and trade businesses, and marketing teams. Services include but are not limited to:
The exact scope of each engagement is defined in a written project proposal or scoping document agreed upon before work begins. No work outside the defined scope will be carried out without a separate written agreement and pricing confirmation.
03 — Engagement
All engagements begin with a discovery call or free assessment, during which we evaluate your document types, infrastructure requirements, and project scope. Following this, we issue a written proposal outlining deliverables, timeline, and total price.
Free assessment requests: Requests for a free assessment are submitted through our contact form at marapone.com/contact. Submitting the form does not automatically commence an assessment. Before any work begins, a member of our team will contact you to confirm your request and verify that you are a legitimate business with a genuine use case. This step exists to ensure our time and resources are focused on real projects — and that every assessment we deliver receives our full attention. We reserve the right to decline any request at our discretion, without obligation to provide a reason.
An engagement is formally confirmed when the client:
We keep our active project load intentionally small to ensure every engagement is completed to the highest standard. Confirmation of your engagement secures your place in the build queue. Until the deposit is received, we cannot guarantee availability.
04 — Payment
A deposit of 10%–50% of the total project fee is required before any build work begins. The remainder is due upon final delivery and handover of all deliverables.
Deposit percentage: The required deposit varies based on the scale, complexity, and hardware requirements of the project. Smaller or lower-complexity builds (e.g., Starter or Pilot tiers) typically require a deposit in the 10%–25% range. Larger or infrastructure-heavy builds (e.g., Full Build or Plus tiers involving custom server or GPU configurations) typically require a deposit in the 25%–50% range. The exact deposit amount will be stated clearly in your project proposal before you are asked to pay anything.
Hardware costs and the deposit: Marapone maintains its own hardware and software infrastructure for building, training, and testing AI systems on our end. However, if your project requires specific client-side hardware — such as dedicated GPU servers, workstations, networking equipment, or air-gapped machine configurations — those costs are handled as follows:
No surprise costs: All hardware requirements and associated costs are identified and disclosed in the project proposal before you commit. If unforeseen hardware needs arise during a build, we will notify you immediately, provide a written cost estimate, and will not proceed with any additional spend without your written approval.
Invoicing: Invoices are issued electronically. The deposit invoice is issued upon proposal acceptance. The final invoice is issued upon delivery of all deliverables. Payment is due within 14 days of invoice date unless otherwise agreed in writing.
Late payment: Invoices unpaid after 30 days from the due date may incur a 1.5% monthly interest charge on the outstanding balance. We will contact you before applying any late fees.
Accepted payment methods: We accept Visa, Mastercard, American Express, PayPal, Interac e-Transfer, business cheque, and bank wire transfer. All prices are in Canadian dollars (CAD) unless otherwise specified in writing.
Taxes (HST): All prices quoted are subject to applicable taxes. Harmonized Sales Tax (HST) at a rate of 13% will be applied to all invoices issued to clients in Ontario, Canada, in accordance with the Excise Tax Act. The HST amount will be itemised separately on your invoice. Clients located outside Ontario or outside Canada may be subject to different tax treatment; this will be confirmed in your project proposal.
05 — Deliverables
Upon completion of your build and receipt of the final payment, Marapone will deliver:
You receive everything. We retain nothing. We will not keep copies of your source code, model weights, or any documents you provided for training. This is a complete handover, not a licence.
06 — Intellectual Property
Your deliverables: Upon full payment, all custom code, trained model weights, and associated documentation produced specifically for your project are assigned to you in full. You own them unconditionally. You may modify, distribute, sell, or repurpose them without restriction or further payment to Marapone.
Your documents: All documents, data, and materials you provide to Marapone for the purpose of model training or analysis remain your property at all times. We do not claim any rights to your business data.
Our pre-existing tools and methods: Any general tools, frameworks, internal processes, or methodologies that Marapone uses to build your system — and which were not created specifically for your project — remain Marapone's property. These are the underlying skills and infrastructure we bring to every build, not client-specific deliverables.
07 — Confidentiality
We treat all client information — business documents, project details, pricing, internal workflows, and communications — as confidential. We do not share, sell, publish, or disclose any client information to third parties without your express written consent, except where required by law.
Documents you provide for model training are used solely for the purpose of building your AI system. They are processed on our secure local hardware during development, not uploaded to cloud services or external APIs, and are deleted from our systems upon project delivery.
We will not reference you as a client in marketing materials or case studies without your explicit written permission.
Non-legitimate or improper file submissions: Any file or attachment submitted through our contact form or by any other means that is determined to be fabricated, fraudulent, malicious, non-business-related, or otherwise submitted in bad faith will be discarded immediately and permanently. Such submissions are never reviewed, retained, or responded to. We reserve the right to block repeat offenders from submitting further requests.
If either party requires a formal Non-Disclosure Agreement (NDA) prior to the discovery process, we are happy to execute one. Contact us to arrange this before sharing any sensitive materials.
08 — Guarantee & Warranty
30-day results guarantee: If the delivered system does not save your team at least 10 hours of document review time in the first 30 days of active use, we will issue a full refund upon written request. No conditions, no investigation, no awkward process — just email us.
Post-delivery defect warranty: If the system fails due to an error in our build — a bug in our code, a broken module, output quality below what we demonstrated, or install failure following our own documented steps — we will fix it at no charge, with no timeline haggling.
What is not covered at no charge: Issues caused by changes you or your team made to the code, OS or dependency upgrades, hardware migration, or requests for new features after delivery are not covered under the defect warranty. These are quoted separately, transparently, and fairly.
We make no warranties — express or implied — that the AI system will catch 100% of all errors in every document. No AI system can. We warrant that it will perform at or above the level demonstrated during the assessment and final walkthrough.
09 — Cancellation
Client cancellation before build begins: If you cancel after paying a deposit but before any substantive build work has started, we will refund the deposit in full minus any hardware that has already been procured on your behalf (which remains yours).
Client cancellation mid-build: If you cancel after build work has commenced, Marapone will invoice for work completed to date at a pro-rated rate based on project milestones. Any portion of the deposit not consumed by completed work will be refunded. Hardware already procured is yours to keep or return; it cannot be refunded by Marapone once ordered.
Marapone cancellation: We reserve the right to cancel an engagement if the client fails to provide necessary materials within a reasonable timeframe, fails to make payment, or behaves in a way that makes the engagement untenable. In this case, we will refund any portion of the deposit not yet consumed by completed work.
10 — Liability
Marapone's total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you for the specific project giving rise to the claim.
Marapone is not liable for indirect, incidental, consequential, or punitive damages — including but not limited to loss of business, loss of profits, project delays, or downstream regulatory consequences — even if we have been advised of the possibility of such damages.
You are responsible for verifying all AI-generated outputs before acting on them. Our systems are decision-support tools, not legal, financial, or engineering authorities. Final decisions and their consequences remain with you and your team.
11 — Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
If a dispute arises, we strongly prefer to resolve it directly and in good faith before involving any formal process. Contact us first at general@marapone.com — most disagreements can be resolved with a direct conversation.
If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Toronto, Ontario under the rules of the ADR Institute of Canada, unless both parties agree otherwise in writing. The language of arbitration shall be English.
12 — Changes to These Terms
We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated by email to active clients.
Continued use of our services after an update constitutes acceptance of the revised Terms. The Terms in effect at the time your project proposal was accepted govern your specific engagement, not later revisions.