The mobile app is the one product where we do hold your documents. It
is a hosted service: the engines run on our infrastructure, so a drawing set you audit on the phone is
uploaded to be audited. Everything else on this page describes software that sends us nothing. This
section describes the exception, in full.
Why it works this way: the desktop suite needs a laptop's memory and a
local model, and a phone has neither. The alternative to a server is an app that gives different answers on
different handsets, so we chose the server and are telling you about it here rather than in a footnote.
What we hold, and why:
- —The documents you submit. Drawing sets, project manuals, subcontractor
quotes and photographs of them. Stored so the engines can process them and so your projects still open
tomorrow.
- —What the engines produce. Takeoffs, code findings, estimates, levelled
bid comparisons, buyout findings and spec conflicts, plus the rate and jurisdiction settings you
chose.
- —Account data. Your email address, your tier, the city and jurisdiction you
selected, and — for a Firm account — the other seats in your team.
- —Operational logs. Which engine ran, when, how long it took, and whether it
failed. Kept for up to 30 days to fix crashes and size the infrastructure. They record that a job ran,
not what was in it.
- —Assistant conversations. Your questions and the answers, held against your
own workspace so a conversation can continue.
What we do not do with it: your documents and their outputs are not
used to train any model, ours or anyone else's; they are not shared with other customers or with any third
party; they are not sold; and they are not sent to OpenAI, Anthropic, Google or any other AI provider. The
language model behind the in-app assistant is our own open-weights model running on the same infrastructure
as the engines. No third-party AI vendor is in the path of your tender documents.
Isolation: each account is processed in its own workspace, and the
assistant is only ever given that workspace — so a question cannot reach another contractor's estimate. On a
Firm account, the seats you add share one workspace by design; that is the feature, and it means your
colleagues can see the projects in it.
Where it is processed: on infrastructure we operate in Canada, or in
the EU for accounts that ask for EU residency. It is encrypted in transit and at rest.
Retention: your projects stay while your account is active. If a
subscription lapses or is cancelled, they are kept for 90 days so that
resubscribing restores them, and are deleted after that. You can export to PDF, Excel or CSV at any time
while the account is active. Operational logs are deleted on their own 30-day cycle.
Deleting it yourself, immediately: you do not have to ask us, and there
is no 30-day window to wait out. Your dashboard
carries two buttons. Erase my documents deletes every drawing set, project and result we hold for
you and leaves your login and plan running. Close my account does that and also cancels the
subscription on the spot, then deletes your profile, your account number, your data-pack record and the
login itself. Both run within the request — seconds, not a queue — and we email you a confirmation listing
exactly what was removed. There is no charge, no exit interview and no condition attached.
What survives a deletion, and why: invoices for anything you paid for,
held by Stripe. Tax and accounting law requires a seller to keep records of what it sold, so those are not
ours to erase. They record what was bought and what it cost — never anything you uploaded. Everything
else goes.
The stores: the subscription is billed by Apple or Google, so they hold
your payment details, not us. We receive the fact of a subscription and its tier — never your card number.
Apple and Google apply their own privacy policies to your App Store or Google Play account, which we do not
control. The app contains no advertising SDK, no analytics SDK that profiles you, and it does not read your
device's advertising identifier or contacts.
If any of this is a problem: tell us before you subscribe rather than after, and we will say plainly whether we can meet your requirement. If your obligation to an owner or architect is
that tender documents never leave your premises, no plan can meet it — there is no offline or desktop
version any more — and deployment into your own cloud tenant at the enterprise tier is the only
arrangement we can offer. We would rather tell you here than after you have uploaded a set.